Our computer system will send you and email to confirm that we received your order, and again when we ship your order. Both emails will be addressed from firstname.lastname@example.org.
If you don't get these emails, it is most likely because a spam filter somewhere between our computer and yours decided the email was spam and filtered it. It may be sitting in your Spam or Junk mail folders. Since we are a tiny business most spam filters don't "learn" that our customers really do want our emails.
Occasionally our customers enter their email incorrectly and it will fail to be delivered.
You can always email us at email@example.com to inquire about your order. Please include your order number. We'll do our best to get a quick answer to you regarding the status of your order.